In 2020, Criton conducted two surveys, before and after the COVID-19 pandemic, to assess the technology preferences of hotel guests and to measure their expectations when staying in a hotel.

The surveys collected a total of more than 7,500 responses. 

This report first presents the results of both surveys and then discusses how guest expectations have changed throughout 2020, before and after the COVID-19 pandemic.

Find out inside the report: 

• What are the hotel guests expectations in 2020
• What technology guests want to use
• What’s important to guests when travelling again