Criton Hospitality Survey
Hotel Guest Expectation in 2020
Before and after COVID-19
In 2020, Criton conducted two surveys, before and after the COVID-19 pandemic, to assess the technology preferences of hotel guests and to measure their expectations when staying in a hotel.
The surveys collected a total of more than 7,500 responses.
This report first presents the results of both surveys and then discusses how guest expectations have changed throughout 2020, before and after the COVID-19 pandemic.
Find out inside the report: