The Hotel Guest Expectations in 2020 and Beyond

Guest expectations are ever evolving. The last decade has seen a plethora of changes in consumer expectations, some of which have come and gone, others have stayed and grown.

These transformations will only deepen and grow in the coming decade and hotels need to align their offering with these and other key guest expectations in order to continue to move forward.

What's inside: 

1. The Changing Nature of Guest Experience
2. Mobility and Technology
3. Social Media Integration and Online Storytelling
4. Experiential Travel, Cultural Immersion and Sustainability
5. Increasing Expectations and Personalisation
6. 2025 and Beyond