Technology that hotel guests really want 

In April 2019 Criton conducted research auditing the preferences of more than 3,600 travellers. The study reveals a growing appreciation for bespoke hotel apps. The findings highlight crucial information for all hoteliers, with guests’ smartphones now recognised as an essential tool for delivering and improving their travel experience. It shows the importance of loyalty programmes, self-check-in/out and accessing your hotel room via a mobile key as these are primary requirements of today’s tech-savvy hotel guests.  

KEY FINDINGS:

  • 79% of guests would use a hotel app if their favourite hotel would have one
  • 64% of business travellers have at least one hotel app 
  • 56% think is acceptable to wait at check-in 2-5 minutes
  • 68% would be likely or very likely to use digital key
  • 69% of guests would be likely or very likely to check-in to a hotel via an app
  • 56% think is acceptable to wait at check-in 2-5 minutes

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Your own guest app

Findings such as 79% of travellers would use a hotel app if their favourite hotel would have one, reinforce Criton’s core belief that the future of hotel technology is own device.

Our hotel technology enables you to ditch your old guestbook and create your hotel app. Adopt an innovative alternative which will drive guest engagement and enhance your customer experience.

 

What our clients say

Check out our success stories to see how our clients are benefiting from Criton's technology. A luxury hotel in Scotland reports that 1 in 3 of their guests download their resort app for their stay. 

In London, one of our group serviced apartment clients has driven thousand's of pounds worth of direct revenue with guests booking directly through their app!  

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Loyalty Programme

Encourage your guests to book direct, saving on commission and increasing profit. Reward your guests for their loyalty and save on OTA commission.

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Guest Fulfilment 

Offer your guest's direct communication with your team through live messaging. Accommodate in-room dining ordering, concierge requests and spa bookings.

 

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PMS Integration & Mobile Door Key

Research highlights that guests only want to wait 2-5 minutes to check-in. Eliminate lengthy queues at reception by letting your guests do this on their own phone. From speedy check-in to digital door key Criton gives you full flexibility to suit your business needs.

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Targeted offers and communication

Create your very own closed marketing group and communicate with your guests throughout the year. Send targeted offers and discounts via push notification to encourage repeat booking

George Westwell

Director of Cheval Residences

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"Since the launch we had over 1,800 app downloads, 35 daily active users and many conversations initiated by guests with the front office teams."

Jodi Tamblin

Revenue Manager Tigerlily Hotel 

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"Criton’s platform helped us to digitise our guest info and create our own branded app through which we can engage with our guests."

Free eBook - Do Not Miss Out!

In our latest eBook, we look at how big hotel brands, such as Hilton and Marriott, developed their digital strategies. Download it today to see what your hotel can adopt to compete with them. 

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